Return Policy

We want you to be completely happy with your purchase. Here is our return and exchange policy.

7-Day Window

Returns accepted within 7 days of delivery

Easy Process

Full Refund

Refund processed within 3-5 business days

Eligible for Return

Item received is damaged or defective

Wrong product was delivered

Product is significantly different from the description

Unused wigs still in original packaging with tags attached

Unopened hair care products with seal intact

Not Eligible for Return

Hair care products that have been opened or used

Wigs that have been cut, styled, colored, or washed

Items returned after the 7-day window

Items without original packaging or tags

How to Return an Item

Contact Us

Reach out via WhatsApp within 7 days of receiving your order. Include your order number and photos of the item.

Get Approval

Our team will review your request and provide return instructions within 24 hours.

Ship or Drop Off

Send the item back in its original packaging. For Accra customers, we can arrange a pickup.

Receive Refund

Once we receive and inspect the item, your refund will be processed within 3-5 business days via your original payment method.

Exchanges

We are happy to exchange items for a different size, color, or product of equal value. The same eligibility conditions apply. Contact us on WhatsApp to arrange an exchange.

Refund Details

Refunds are issued to the original payment method (Mobile Money or card).
A 5% admin fee may apply for non-defective returns.
Delivery fees are non-refundable unless the return is due to our error.
Refund processing takes 3-5 business days after we receive the item.