Privacy Policy

1. Information We Collect

When you place an order or contact us, we collect the following information:

• Full name and contact details (phone number, email address)
• Delivery address and location
• Order history and product preferences
• Payment information (processed securely via Hubtel)
• WhatsApp messages related to orders

2. How We Use Your Information

We use your personal information to:

• Process and fulfill your orders
• Send order confirmations and delivery updates via WhatsApp
• Respond to your inquiries and provide customer support
• Improve our products and services
• Send promotional offers (only with your consent)

3. Data Protection

We take the security of your data seriously. All payment transactions are processed through Hubtel's secure payment gateway. We do not store your credit card or Mobile Money PIN details on our servers. Your personal data is stored securely and is only accessible by authorized personnel.

4. Sharing Your Information

We do not sell or share your personal information with third parties except:

• Delivery partners for order fulfillment
• Payment processors (Hubtel) for transaction processing
• When required by law or government authorities

5. Your Rights

You have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of promotional communications

6. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Phone: 0543802789
• Email: Martha.adasi94@gmail.com
• WhatsApp: 0543802789